Spinago Frequently Asked Questions

To set up an account, simply click on the "sign up" button, and then follow the prompts to fill in the required fields accurately. After completing this process, you will receive an email to confirm your account. Once these steps are finished, you're good to go!

Did you forget your password? No worries, it's a common occurrence! Just click on the "Forgot Password?" link, and provide a few details. Once you complete this step, you'll receive an email with instructions on how to reset your password. Alternatively, you can reach out to our player support team, and one of our friendly staff members will assist you with the process.

Your deposit should be processed instantly! In case the funds haven't been added to your account, please don't hesitate to reach out to our player support team for assistance.

Currently we have EUR, USD, AUD, NZD, CAD, BTC, LTC and USDT. If you're looking for more information head to our 'Payment Options' page.

Make sure to check your spam and junk folders, as some email providers may categorize our email as such. If you still haven't received the verification email in your inbox, please contact our support team, and they'll be happy to send you a new one.

No, having multiple accounts is not allowed. Users are permitted to register only one account, and we strictly enforce one account per computer/IP address/household policy.

Absolutely! You can easily add any of our currency options by visiting the "Wallet Page".

We offer a wide range of deposit methods to choose from. Visit our "Payments Page" to explore our various options and select the one that best fits your needs.

Our primary objective is to ensure that players receive their winnings quickly and efficiently. While most withdrawals are processed instantly, there may be some cases where additional time is needed. Once the withdrawal is processed, the time it takes to arrive in your account will depend on the payment method you have chosen. For more details on the average processing times for each payment system, please refer to our "Payments Page".

The minimum amount that can be withdrawn is 20 EUR, while the maximum amount is 30,000 EUR per month. However, for VIP players, this amount is subject to negotiation at the discretion of the casino.

A bonus is extra money that can be credited to a player's account. However, there is a catch. The bonus must be wagered before it can be withdrawn. The amount that needs to be wagered varies and is determined by the size of the bonus.

It's easy! Simply check the "Bonuses" section under your account. If you encounter any issues, feel free to reach out to our support team, and they will assist you.

That's correct. You cannot withdraw the bonus money until it has been wagered. The purchase feature button cannot be used with bonus funds, and there will also be a maximum bet limit on the bonus.

All of our games are available in fiat currency. However, some game providers may not accept cryptocurrencies. Be sure to visit our "Cryptocurrency Games" category for more information on games that are specifically designed for use with cryptocurrencies.

Absolutely! All of the slot games offered by the casino have demo versions that you can try out. You are welcome to browse, test, compare, and determine your favorite games before making a deposit.

In most cases, the game will simply resume where you left off if you experience an interruption such as your computer freezing or losing internet connection. However, if the interruption persists, the game will be completed on the server's end, and any winnings will be credited to your account.

No need to worry! Every spin and bet that you place is recorded in our database to address any potential issues. If you suspect that an error has occurred, please contact our support staff, as they are always available to help you out.

Certainly! Our website is equipped with 128-bit SSL (Secure Socket Layer) encryption, ensuring that all data is secure and protected. Your personal information and credit card details are safeguarded by our team of security professionals.

Yes, to comply with our Curacao license, we require all players to upload documents to verify their identity. This measure is taken to create a secure and regulated environment where you can fully enjoy all the features of our website.

Yes, we are required to comply with the regulations set by our Curacao license. If necessary, we may ask for additional or alternate copies of your documents.

We strive to verify all documents as quickly as possible, but sometimes delays may occur. If you would like an update on the status of your document verification, please don't hesitate to contact our support team.